Privacy Policy

Last updated: 25/0526

Introduction

goodMix.com.au (site) is owned and operated by goodMix (ABN: 68 167 573 319) (GoodMix, we, our, us).

We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase from us, subscribe to our communications, or otherwise interact with GoodMix.

By using our website, creating an account, placing an order, subscribing to our communications, or providing your personal information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• your name;

• email address;

• phone number;

• postal and delivery address;

• billing details;

• order history;

• account details;

• preferences, interests, reviews, enquiries, or other information you provide to us.

This may include information provided when you create an account, place an order, subscribe to email or SMS updates, enter a promotion, contact us, or interact with our website.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and website usage data. This information helps us improve our website, understand customer behaviour, and enhance your experience.

How We Use Your Information

We may use your personal information for the following purposes:

• to process, fulfil, and deliver your orders;

• to manage your account and customer relationship with us;

• to provide customer support and respond to enquiries;

• to personalise your experience on our website;

• to improve our products, services, website, and customer experience;

• to send you service-related communications, such as order updates, delivery updates, and account notices;

• to send you marketing communications where you have subscribed, opted in, or where otherwise permitted by law;

• to notify you about products, offers, promotions, back-in-stock updates, price changes, surveys, and other information we think may be relevant to you;

• to monitor and analyse website usage, performance, security, and functionality;

• to comply with our legal obligations and protect our rights.

Email and SMS Marketing

Where you have subscribed, opted in, or otherwise provided consent, GoodMix may send you marketing communications by email, SMS, or other electronic channels.

SMS marketing may include product updates, special offers, reminders, price change notifications, back-in-stock alerts, abandoned checkout reminders, and other GoodMix-related messages.

You can opt out of marketing communications at any time:

• for email, by clicking the unsubscribe link in any marketing email;

• for SMS, by replying STOP to any marketing text message;

• or by contacting us at care@goodmix.com.au.

Message and data rates may apply depending on your mobile provider.

We will not send you SMS marketing unless we have your consent or are otherwise permitted to do so by law. We will also take reasonable steps to ensure our marketing messages identify GoodMix as the sender and include an easy way to unsubscribe.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your personal information with trusted service providers who help us operate our business, including website hosting providers, payment processors, delivery and fulfilment partners, email and SMS platforms, analytics providers, customer support tools, and marketing technology providers.

These service providers may include platforms such as Shopify, Twilio, Klaviyo, Meta, Google, or similar providers, depending on the systems we use from time to time.

We only share personal information with service providers where reasonably necessary for them to perform services for us, and we require them to handle your information securely and in accordance with applicable privacy obligations.

We may also disclose your personal information where required or authorised by law, to protect our rights, to prevent fraud, or in connection with a business sale, merger, restructure, or transfer of assets.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to collect information about your browsing behaviour, website usage, preferences, and interactions with our content and advertising.

We use these technologies to:

• operate and improve our website;

• remember your preferences;

• analyse website traffic and performance;

• personalise your experience;

• measure the effectiveness of our marketing;

• show relevant advertising.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security Measures

We take data security seriously and implement reasonable and appropriate measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

These measures may include access controls, encryption, secure systems, staff procedures, and regular reviews of our security practices.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may have the right to:

• access the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information, subject to legal and operational requirements;

• object to or opt out of direct marketing;

• withdraw consent for marketing communications;

• request information about how your personal information has been used or disclosed.

To make a privacy request, please contact us at care@goodmix.com.au.

We may need to verify your identity before responding to your request.

If you have a privacy concern or complaint, please contact us first at care@goodmix.com.au so we can try to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia’s independent regulator for privacy and freedom of information.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

Overseas Disclosure

Some of our service providers may store, process, or access personal information outside Australia, including in countries such as the United States.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure those providers handle personal information securely and in accordance with applicable privacy requirements. This may include reviewing their privacy and security practices, using reputable service providers, and relying on contractual or platform terms that require appropriate handling of personal information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date. Where changes are significant, we may take additional steps to notify customers, such as by email, website notice, or other appropriate communication.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GoodMix
ABN: 68 167 573 319
Email: care@goodmix.com.au