Refund policy

goodMix returns policy

 

You can return any damaged or incorrect item for a refund, within 14 days of receiving your original order. The goodMix Team must authorise all returns prior to returning.

• Full Refund for Item/s will be offered: If the items you received were incorrect, damaged, missing, or not as we described them, then you'll get a full refund for that item.

 

Policy Overview

• The goodMix Team must authorise all returns via the Support Email

 

• Photos of any damaged goods, faulty goods, or incorrectly picked goods will need to be provided as proof (photos to include our picking slip).

 

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

 

• To complete your return, we require your order number or the email address you used when purchased. 

 

• To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

• Please review our Shipping Policy here 

 

Authorisation

• Before you return your product, you must contact us so we can provide you with return details.

 

Shipping

Once the return has been authorised and return details provided –

• You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

• If you are shipping an item over $75, you should consider using a trackable shipping service (courier) or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected –

• We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 3 business days.

 

Late or missing refunds (if applicable)

If you haven't received a refund yet –

• First, check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund yet, please contact us

 

Unclaimed orders:

It is the customer's responsibility to follow tracking advice as these will advise when the order is being delivered. Regardless of the courier service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant courier centre until claimed. If a customer does not claim this order within 5-10 business days (may differ depending on courier service), the order may be returned to us, and in such a case we may not offer a refund or replacement. We can resend the order if the customer is willing to cover postage costs.